Terms & Conditions

Information on this site is subject to change without prior notice at any time and you should therefore visit www.bootla.pt regularly to view recent changes. These conditions on this page shall be deemed invalid, if they have been outdated by new updates, although every reasonable effort is made to present current and accurate information, we make no guarantees of any kind.

Bookings can be made directly via our website, by WhatsApp message, phone call, email or third-party online platform. If booking by email, please include all necessary details for us to ensure maximum efficiency. Booking online will ensure instant confirmation. Booking via phone or email will take up to one business day. You can also book via third party sites including Airbnb, but booking directly with us is best as we can offer a better price and refund all fees.

Groups can book private experiences direct on our website. For custom group bookings, please contact us via e-mail or WhatsApp to + 351 963 874 547.

Bootlá reserves the right to modify its rates for economic purposes, such as fluctuations in currency, inflation, increases in supplier costs or any other reason at the discretion of Bootlá. Any changes in rates will not affect bookings that have already been confirmed by Bootlá.

Bootlá reserves the right to charge 100% deposit to secure all bookings. Payment can be made in cash, bank transfer, MBWay (for portuguese bank accounts) or online via credit card. If you wish to pay via PayPal, the 3% transaction fee will be passed along.

The following cancellation and modification fees apply:

• All Reservations are confirmed once the booking is paid in full via supplied credit card details, PayPal deposit or bank transfer.
• The booking payment, minus a 3% booking fee, is refundable up until 7 days (168hrs) of your planned activity. After this time has expired, Bootlá holds the right to not refund your deposit.
• Changing the date of your planned activity is subject to Bootlá’s discretion considering availability and applicable charges.
• In the event of a “No-Show“ without any warning, the remainder of your reservation will be cancelled automatically and the FULL amount for the booking will be charged to your credit card or other select payment method.

We cannot accept any liability where the booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strike, hostilities, natural disaster, fire, act of god, terrorist activities, technical problems with transportation, flight cancellations, closures of airports, ports and/or ferries and/or any means of public or private transportation, quarantine, epidemics, viruses, weather conditions, government action or other events outside our control.

Ocean experiences may be cancelled at any given time up until start time for safety reasons . In that case, Bootlá will refund you in 100%.

Children under the age of 18 must be accompanied by a parent or guardian.

The comfort, safety and security of our guests is of paramount importance to Bootlá. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or any staff – will be requested to leave the activity and will not be offered a refund. Guests are expected to respect other guests, staff and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manner and follow local laws. Failure of any individual group member to do so will result in the expulsion of the whole group and full charge for the booked activity.